Welcome to the new Atex Asia-Pacific Customer Extranet. This site is for customers of our Genera product suite.
Please login to see extra options in the menu above.
You can request a new login via the email address below.
If you require urgent support for a production critical issue please call the appropriate number below at any time. Note that after-hours support is only available for Rank 1 (Production Critical/Revenue Threat) issues and may be chargeable unless your contract includes 24×7 support coverage.
Atex Support must be contacted by telephone for all Rank 1 (Production Critical/Revenue Threat) issues even if logged.
Jira Address: atexmedia.atlassian.net/servicedesk
e-mail address: email@example.com
Phone (Australia) +61 3 9016 4722
Phone (Singapore) +65 6320 8309
Support hours are 8am – 6pm Monday to Friday with the exception of public holidays in the state of Victoria, Australia which are listed here.