Welcome to the new Atex Asia-Pacific Customer Extranet. This site is for customers of our Genera product suite.

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Urgent Support

If you require urgent support for a production critical issue please call the appropriate number below at any time. Note that after-hours support is only available for Rank 1 (Production Critical/Revenue Threat) issues and may be chargeable unless your contract includes 24×7 support coverage.

Atex Support must be contacted by telephone for all Rank 1 (Production Critical/Revenue Threat) issues even if logged.

Contact Details

Jira Address: atexmedia.atlassian.net/servicedesk
e-mail address: support.asiapac@atex.com
Phone (Australia) +61 3 9016 4722
Phone (Singapore) +65 6320 8309

Support Hours

Support hours are 8am – 6pm Monday to Friday with the exception of public holidays in the state of Victoria, Australia which are listed here.