Atex Support Asia Pacific Extranet

Welcome to the Atex Asia-Pacific Customer Extranet. This site is primarily for customers of our Genera product suite. Please choose an option from the menu options above or visit the page for our legacy Genesis products.

Urgent Support

If you require urgent support for a production critical issue please call the appropriate number below at any time. Note that after-hours support is only available for Rank 1 (Production Critical) issues and may be chargeable unless your contract includes 24x7 support coverage.

Atex Support must be contacted by telephone for all Rank 1 (Production Critical) and Rank 2 (Revenue Threat) issues even if logged.

Contact Details

Jira Address:
e-mail address: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Phone (Australia) +61 3 9016 4722
Phone (Singapore) +65 3159 0556

Support Hours

Support hours are 8am - 6pm Monday to Friday with the exception of public holidays in the state of Victoria, Australia which are listed here.